Solved: Unity Connection 7.1 0 Zero out to attendant operator

David Tigue · ‎05-03-2010

Hello-

We have a large user base that requires individual "0 outs" from their mailbox's to their individual administrators. (While their greeting is playing, press 0 to be transferred.)

Can the users control and change this themselves via their phone or web page?

Seems like it should be an easy enough entry but I can't seem to find where/how they would do this. I do not want to have to manage this on an enterprise wide scale - the user should be able to do/change their own "attendant" extension themselves.

Where/how can this be accomplished?

Thanks

David Hailey · ‎05-03-2010

Caller input options are controlled by the administrator. They cannot be controlled within Cisco PCA by the end user. You'll need to use the Bulk Edit utility to group users together and manage them as needed.

Probably not the answer you wanted, but true nonetheless.

Hailey

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View solution in original post

David Hailey · ‎05-03-2010

Caller input options are controlled by the administrator. They cannot be controlled within Cisco PCA by the end user. You'll need to use the Bulk Edit utility to group users together and manage them as needed.

Probably not the answer you wanted, but true nonetheless.

Hailey

Please rate helpful posts!

David Tigue · ‎05-03-2010

Thanks for the quick reply.

A very basic feature that needs to be added.

Thanks again.

David Hailey · ‎05-03-2010

Actually, I wouldn't call it basic. Allowing users to handle Caller

Input options to blindly route to system call handlers or any other

subscriber without you knowing it. In addition, there would be a

considerable amount of training involved. While I appreciate your

stance, I've seen first hand where something so "basic" has hundreds

of repercussions you haven't yet thought of.

Sent from my iPhone

On May 4, 2010, at 12:24 AM, phlytigue

Rob Huffman · ‎05-04-2010

Hi David,

I just wanted to add a note to the good tips from Hailey (+5 my friend "H")

Once the user has been setup "once" with a Dial 0 (or any other key) via Caller Input they can

actually edit the numbers going forward. So if you build the Dial Zero they can control where it goes

from then on

Specifying keys that transfer to alternate contact numbers for a user, and optionally specifying the alternate contact numbers. (When an administrator configures a key to transfer to an alternate contact number, the user can edit the alternate contact number for the key by using the Connection personal settings conversation.)

http://www.aboutcisco.biz/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag120.html#wp1052130

About Alternate Contact Numbers

Alternate contact numbers allow you to offer callers the option to transfer to other numbers by pressing a key as they listen to your greeting. An alternate contact number can be the extension for an operator or for another user (such as a supervisor or coworker), or any other number where you or another person can be reached.

Your Cisco Unity Connection administrator determines which keys callers can press to transfer to alternate contact numbers; you may be able to specify up to 12 alternate contact numbers (one for each key on the phone keypad).
Changing Your Alternate Contact Numbers

To specify an alternate contact number outside your organization, begin with any access code needed to make an external call (for example, 9). For long-distance numbers, include the applicable dialing codes (for example, 1 and the area code).

Tip When you specify an alternate contact number, you may want to update your greetings to include the information (for example: "I am away from my desk right now. Leave a message at the tone, or press 4 to transfer to another sales representative.").

This section contains two procedures. Do the applicable procedure, depending on whether you are using the phone keypad or voice commands.

To Specify an Alternate Contact Number by Using the Phone Keypad

Step 1 Call and log on to Connection.

Step 2 At the Main menu, choose the options Setup Options > Alternate Contact Numbers.

Note Connection plays the prompt to configure alternate contact numbers only when one or more keys are configured to transfer to an alternate contact number.

Step 3 Follow the prompts to specify one or more alternate contact numbers. The prompts tell you which keys can be used to transfer to alternate contact numbers.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/phone/7xcucugphone160.html

Cheers!

Huff

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mknepper · ‎03-13-2012

I have a customer that has a few thousand different "zero" out options for their users. Is there anyway to import all of these via a CSV or use an AXL query? I am actually using 8.6 if that matters.

Thanks!