CUEAC - Max Calls question

Unanswered Question
May 4th, 2010
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i tried on CUCM 7.1.3 and Unified Attendant Console 8.0.

I have the following scenario:

- Operator got one call active and talks.

- Second call arrive in Queue and will stay there

- Third call will have free tone and will not be displayed in Operator Console

- Fourth call will get a busy tone

And now this is what i want to have:

- Operator gets one call active and talks

- Second call will forwarded to a overflow number


How can i configure this? I set all Busy Trigger to 1.

Another question is, when a caller is in QUEUE, can i play a MOH? And when yes, how?

Thanks and regards,


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