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Campus Manager 5.1.4 upgrade - locked files during install

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johnwtrpwr
Level 1
Level 1

‎05-04-2010 08:32 AM

During installation of CM 5.1.4 on Windows 2003 Enterprise Server, I get popup windows "Stop All Programs". I checked Windows Service console but have been unable to determine which processes may be holding these files. How do I determine?

Thanks,

D:\PROGRA~1\CSCOpx\objects\smarts\bin\sm_server.exe
D:\PROGRA~1\CSCOpx\objects\smarts\bin\system\sm_authority.exe
D:\PROGRA~1\CSCOpx\objects\smarts\bin\system\sm_server.exe
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_actions.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_adsnmp.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_asl.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_auto_discovery.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_clsapi.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_decs.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_devstat.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_devstat_cisco.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_devstat_isdn.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_devstat_ptop.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_devstat_topspin.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_discovery.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_event.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_ga.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_gahttps.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_health.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_health_cisco.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_health_topspin.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_httpd.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_icf.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_icim.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_icim_core.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_icmp.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_icmpacc.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_license.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_nas.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_protocol_discovery.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_rclt.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_repos.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_servif.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_sms.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_snmp.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_snmpwalk.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_sockserv.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_system.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\sm_trapd.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\tls704d.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\ver_suite.dll
D:\PROGRA~1\CSCOpx\objects\smarts\lib\xerces-c_2_1_0.dll

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1 Accepted Solution

Accepted Solutions

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Joel Monge
Cisco Employee
Cisco Employee

‎05-04-2010 08:38 AM

Try this:

1. In Windows, go to Start and click on 'Run...'. Type in services.msc and set the following CiscoWorks Services to Startup Manual:

-CiscoWorks Daemon Manager
-CSCS rsh/rcp service
-CSCS syslog service
-CSCS tftp service

3. Set your TEMP and TMP environment variables to C:\TEMP (make sure that directory exists, and everyone has full access). Right click on My Computer and click on Properties. Go to the Advanced tab to find the Environment Variables at the bottom.

4. Reboot the server.

5. Try upgrade again.

6. When the installation is complete, restore the startup of the following services to Automatic:

-CiscoWorks Daemon Manager.
-CSCS rsh/rcp service
-CSCS syslog service
-CSCS tftp service

8.- Reboot the server.

View solution in original post

4 Replies 4

Go to solution
Joel Monge
Cisco Employee
Cisco Employee

‎05-04-2010 08:38 AM

Try this:

1. In Windows, go to Start and click on 'Run...'. Type in services.msc and set the following CiscoWorks Services to Startup Manual:

-CiscoWorks Daemon Manager
-CSCS rsh/rcp service
-CSCS syslog service
-CSCS tftp service

3. Set your TEMP and TMP environment variables to C:\TEMP (make sure that directory exists, and everyone has full access). Right click on My Computer and click on Properties. Go to the Advanced tab to find the Environment Variables at the bottom.

4. Reboot the server.

5. Try upgrade again.

6. When the installation is complete, restore the startup of the following services to Automatic:

-CiscoWorks Daemon Manager.
-CSCS rsh/rcp service
-CSCS syslog service
-CSCS tftp service

8.- Reboot the server.

Go to solution
johnwtrpwr
Level 1
Level 1
In response to Joel Monge

‎05-04-2010 11:19 AM

Hi Joel, Thanks, this solution worked fine!.

0 Helpful

Go to solution
john.caterino
Level 1
Level 1
In response to Joel Monge

‎04-10-2011 05:35 AM

Had the same problem with campus manager 5.2.1 upgrade.  this worked

great. Thanx

!!

0 Helpful

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Rajagopal Sivaramakrishnan
Level 1
Level 1

‎05-28-2013 02:03 PM

had the same problem.. fantastic solution... worked

0 Helpful
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