where is my gui ?

Unanswered Question
May 4th, 2010

I installed cucm 6.0 .. up on the install completion I was presented w/ user/pass login . I did log in then, Now I am in the admin prompt . I know I should open IE and type an Ip address to get me tp cucm gui, I remember put in ip w/ the gtwy of .1 , but that Ip does not get me anyware.

on my network connection , I see

this is on window 200 server

vmware network adapter VMnet 1
ip = /24
no gtwy

Local area conn VMnet 8
ip = /24
no gtwy

local area connection 1 and 2 have no ip

when on CLI.

admin: sho network eth0

ip address /24

gtwy =

this in the ip I put during the install.

can someone help pls


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Overall Rating: 3.7 (7 ratings)
David Hailey Tue, 05/04/2010 - 09:54

I'm not sure how long it's been since install and NetPro post - if it's been like half hour or less, from CLI type: utils service list page - if the Cisco Tomcat service is starting, you won't be able to access the web services until it is started and all subsequent services are up and started as well.

Secondly, you need to enter to access the Admin web portal. But while you are on the CLI, you should test network connectivity. Try utils network ping (your gateway) and make sure you can ping to the gateway and other locations. If not, therein lies your problem.


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cisco steps Tue, 05/04/2010 - 10:45

I did put in the command you suggested utils service list . but the screen scroll fast and I can not see what was displayed except the last out put. is there a command to put in after  utils service list command to display partial line

by the way put in the  did not get me anyware.


David Hailey Tue, 05/04/2010 - 10:56

utils service list page

Hit enter to scroll one page at a time.

Either Tomcat hasn't started, your network connection is busted, or your server is hung after VMWare load (seen it before). Test 1 and 2 first, if necessary - reboot the VM Machine.

cisco steps Tue, 05/04/2010 - 11:16

here is what I did .

admin : ping --> not valid command

admin : utils service  ping> not valid command

show utils service page --> Tomcat { started }

utils system restart --> restart the system .. still not go.. any other suggestions please.


William Bell Tue, 05/04/2010 - 11:19

The command for pinging is: utils network ping

for instance: utils network ping



William Bell Tue, 05/04/2010 - 11:22

Have you checked/modified the vmware/vmnet config as I suggested?  Just curious.  I think there could be something going on there.

Maybe if you could give us some of the finer points on your vmware setup that would be swell.



David Hailey Tue, 05/04/2010 - 11:20

None of those are valid commands, bro. You can use the ? just like IOS to see what are/are not valid commands. Use the utils network ping x.x.x.x (whatever address you want). We've got plenty of suggestions, but you need rule out the basics that we've pointed out first before it's worth moving on.


William Bell Tue, 05/04/2010 - 11:05

You can use the command: utils service list page

What Hailey is getting at is that you need to check the services to see if the Cisco Tomcat service is running. If it isn't, then you won't have a web page to get to. After a fresh install it takes a little time for the Tomcat to accept connections. Given the time elapsed since the OP, I don't think that is pertinent. However, if you see services in a "Starting" state then that could indicate your network configuration could use some attention.

On a re-read of the original post (OP) I see that I missed an obvious area to check: vmware/vmnet configs.

Your guest is on VMNet8 if I follow your OP. This is used for NAT'ng clients. I am going to guess that the station you are trying to use to connect to this host is the workstation running vmware. Is that correct? Are you trying to use VMNet8 to NAT the connection from your CUCM to your lab/testbed. I don't use this VMNet myself. I typically create a new VM network (e.g. VMNet2) in the vmware application. I bind it to one of my real network interfaces. If this is vmware workstation and the client you are trying to connect with is the vmware host, then I would also add a secondary address on the physical LAN interface (e.g. This would be the LAN interface associated to VMNet2 (for example). Essentially putting your PC on the same IP netork as the CUCM host.

Lastly, check your PC-based firewall. It does get involved in this network communication.




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cisco steps Tue, 05/04/2010 - 11:24

Thank you ..

I am new to Vmware as well as cucm.

what I have is hp dl360 I installed window server 2000. and the VMware is on the same machine . when I log in to the console I choose local.

do you thing I should change my network setting and if yes how to do that . your help is very much appreciated

David Hailey Tue, 05/04/2010 - 11:28

Well, it would be in your best interest to read up a bit on the version of VMWare you're using as there are many flavors. Bill and I use one flavor but there are many others. You also need to get familiar with the CLI troubleshooting commands - by reading up first. Aside from that, I don't recommend VMWare DHCP or NAT. I bind my "lab" interface to a specific NIC on my server. I can't tell you specifically how to do that because you may be running a different version of VM than we are.

William Bell Tue, 05/04/2010 - 11:37

Well, I would recommend getting comfortable with the vmware docs for your version of software. Most likely vmware workstation or vmware server. Here are some links to get you jump started:

Here is something on vmware 5.x workstations. Somewhat dated but may be helpful:


admin guide for vmware server 2.x: http://www.vmware.com/pdf/vmserver2.pdf

vmware community site. Like a netpro for vmware: http://communities.vmware.com/home.jspa

Changing the network settings is pretty easy. Just search for "changing vmware network" in google and you will find what you need.

And, yes, I recommend changing the vmnet because vmnet8 isn't what you are looking to use.




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William Bell Tue, 05/04/2010 - 09:54

Go to:

When you are prompted to logon REMEMBER you should use the web administrator account.  You set this during the install.



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cisco steps Tue, 05/04/2010 - 11:34

I was able to ping witch is the ip I gave to my interface. but I am not able to ping the gtwy that I assigned

I am not able to ping for VmNET1

I am not able to ping for VmNET 8

William Bell Tue, 05/04/2010 - 11:40

Not surprising. You need to take a moment and read up on the vmware vmnet. Try to assign a different vmnet then vmnet8 and give that a go. I just sent you a bunch of links to check.




cisco steps Tue, 05/04/2010 - 12:13

Thank you ,... that is a lots off reading. I am using vmware 1.0.10 .. my goal is not to learn VMware , I was told it is easier to have CUCM installed on it and that is what I am doing . I am trying to prepare for CCVP. hoping that VMware will work with no problem. I realt do not want to give up on this install as I am almost there.

Thank you for all your help as I still need more of it ....

David Hailey Tue, 05/04/2010 - 12:17

Unfortunately, you can't have one with the other. If you want to learn CUCM on VMWare then you need to be able to at least reasonably troubleshoot VMWare or know settings that might be causing you issues - such as this. They come hand in hand, my friend. We all took our lumps with it but ultimately we learned what we needed to be able to run complex lab scenarios and troubleshoot not only the applications but VMWare quirks as well.


David Hailey Tue, 05/04/2010 - 11:38

There you go. You have a network issue. Most likely, it is related to doing VMWare NAT. You need to read up on VMWare networking for the version of VMWare you are running. If you have dual NICS in your server, they should both have a unique IP and you should bind your VMWare to a specific NIC with an address in the same subnet. If you have one NIC, same concept - you just can only bind to that NIC specifically.

You wont be able to do squat until you fix that problem.


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