PROBLEM TO ACCESS TO GLOBAL DIRECTORY IN THE CCM WEB. CCM 4.1(3)sr3a

Answered Question
May 4th, 2010
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PROBLEM TO ACCESS TO GLOBAL DIRECTORY IN THE CCM WEB. CCM 4.1(3)sr3a

When I try in the CCM web administration to the Global directory I obtain the next error:

Active Server Pages error 'ASP 0115'

Unexpected error

/ccmadmin/usersidebar.asp

A trappable error (E06D7363) occurred in an external object. The script cannot continue running.

In the Event Viwer there is the next:

Date 04/05/2010 Source: Active Server Pages

Time 11:33

Type Error          Event ID 5

Computer OTAWCM1

Error: File /CCMAdmin/userprefsbasiclist.asp  Unexpected error. A trappable error (E06D7363) occurred in an external object. The script cannot continue running..

For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.

After of all this the DC Directory Server service is Disabled, I change it to automatic and started. I reset this service and the ISS  Admin service and I can´t to log in the CCM web administration.

I have done this: ://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note... to sincronizate the passwords but I can´t access.

If I reset the CCM server all works ok during a time but the problem happens again.

Thanks for your help.

Regards

Esteban



Correct Answer by David Hailey about 7 years 2 months ago

Esteban,


Can you access other pages in CCM or no?  What browser are you using to access the CCM Admin page?


Hailey

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gogasca Tue, 05/11/2010 - 22:15
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Do you have AD integration?

Are you using MLA?

How long it takes before it breaks again?

HD space engough in server?

Happens the same to publisher and other susbcribers?

Which OS version?

Any AV/CSA ?


You need to go at least to the latest SR 4.1.3/ Please check above and you can open a TAC case to further look into this, but take into account that having those servers still in that version means proper maintenance and SW updates have not been applied in years!

Esteban Jimenez... Thu, 05/13/2010 - 08:31
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Hi gogasca


Just have a server "Publisher" where the CCM is integrated with the AD external.
OS is OS 2000.4.2sr5a
I've been checking the HD space, 72.5 GB, 13GB used space.



I found procedures performed by Cisco Web does not work:
-Http: / / www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note... # Solution2
-Http: / / www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note...

Thanks for the help you can give me. Attached screenshosts of the errors.



Regards

Attachment: 
Correct Answer
David Hailey Thu, 05/13/2010 - 08:36
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Esteban,


Can you access other pages in CCM or no?  What browser are you using to access the CCM Admin page?


Hailey

Esteban Jimenez... Fri, 05/14/2010 - 02:28
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Hi Hailey


Both with https: / / xxxx / ccmadmin from my PC (Internet Explorer 8), for VNC -> WEB CCM Administration (Internet Explorer 6), I can not access the "user" and "global directory", but the rest of menu ok.


When I restart the server if you let me access without problems but when certain time elapses, the problem starts.


We make an update of the version to 4.1 (3) sr8a.



Greetings and thanks

Esteban Jimenez... Mon, 05/17/2010 - 08:53
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Hi all



- When I access the area of User-> Add a New User, through the administration of the CCM website, in the Event Viewer I see the error:


Error: File /CCMAdmin/usersidebar.asp  Unexpected error. A trappable error (E06D7363) occurred in an external object. The script cannot continue running..
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.

Error: File /CCMAdmin/usermainpage.asp  Unexpected error. A trappable error (E06D7363) occurred in an external object. The script cannot continue running..
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.



- When I access the area of the Global Directory, through the administration of the CCM website, in the Event Viewer I see the error:


Error: File /CCMAdmin/userprefsbasiclist.asp  Unexpected error. A trappable error (E06D7363) occurred in an external object. The script cannot continue running..
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.



regards

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