What's the meaning of Forward No Coverage at Call Forward and Call Pickup Settings

Answered Question
May 4th, 2010
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hi All,


    

Please, I have a CUCM and I need to understand the meaning of the follow configuratio at the line:


Forward No Coverage Internal  
Forward No Coverage External   
Forward on CTI Failure   

Could you explain to me by a easy way?????

How can I do a test?

Thanks a lot

Correct Answer by Jaime Valencia about 7 years 2 weeks ago

Actually the no coverage is not only for DNs in line groups. The way no coverage works is that you set a CF setting on any phone (doesn't need to be in a line group), and you send them to a hunt pilot. ie CFB to a hunt pilot


In the hunt pilot for the Forward Hunt No Answer/Forward Hunt Busy you choose:

Use Personal Preferences—Use this check box to enable the Call Forward No Coverage (CFNC) settings for the original called number that forwarded the call to this hunt pilot.


So, after it rings your phone, rings thru all the hunt pilot/hunt list/line group members, it goes back to the phone that routed the call to that hunt pilot, looks at the no coverage setting and does as instructed. Send it to VM, another hunt pilot, your mobile, etc.


HTH


java


If this helps, please rate


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David Hailey Tue, 05/04/2010 - 13:40
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Forward No Coverage is a setting for DN's that are included in Line Groups.

Forward on CTI failure is for CTI-based DN's.


On the configuration page, choose Help > This Page and you'll get a definition for each.


Hailey

Correct Answer
Jaime Valencia Tue, 05/04/2010 - 14:10
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Actually the no coverage is not only for DNs in line groups. The way no coverage works is that you set a CF setting on any phone (doesn't need to be in a line group), and you send them to a hunt pilot. ie CFB to a hunt pilot


In the hunt pilot for the Forward Hunt No Answer/Forward Hunt Busy you choose:

Use Personal Preferences—Use this check box to enable the Call Forward No Coverage (CFNC) settings for the original called number that forwarded the call to this hunt pilot.


So, after it rings your phone, rings thru all the hunt pilot/hunt list/line group members, it goes back to the phone that routed the call to that hunt pilot, looks at the no coverage setting and does as instructed. Send it to VM, another hunt pilot, your mobile, etc.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

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