I am picking up script maintance from someone who left the company, so please excuse this newbie question. The script in question looks like this:
call redirect(triggering contact, destination)
Prompt P1 is played and then the call is redirected to the new destination. However, when that phone is answered, prompt P2 is not played so both parties can hear it. What am doing wrong here? I understand that injecting P2's audio into an existing call is something like a "join", but I see no way to do this. Can this be done? Thanks!
That config looks right. So it seems to me like you didn't specify a dialog group in the Place Call Step.
In AppAdmin, goto Subsystems > Cisco Media and you will find your configured dialog groups.
You will need to create a new contact-type variable and use a Place Call step instead of Call Redirect. Within the success branch of that Place Call step, you can include your Play Prompt step. Both of these must be set against the new contact variable instead of the ---Triggering Contact--- value. Make sure to include a Terminate step following this.
If you want the original caller to hear it as well, you can have a separate prompt played back to the original caller; however, this will not be done in tandem.