For the last 4 days I have been having significant hold times (over an hour every call) getting anyone in the SBCS support team to respond or even return my call back pleas. Does anyone know if there is a way to submit a case online? Even my little company allows for online and email cases to be created....
Also, is anyone working at the SBCS UC support team? No one seems to be able to take a call or return it on that team. They sure won't take an emailed or online case entry, but love hiding behind email when they don't want to call you.
The service description of the Small Business Pro Rapid Replacement Service is located at www.cisco.com/go/servicedescriptions. Or the direct link is http://www.cisco.com/web/about/doing_business/legal/docs/Cisco_Small_Business_Pro_Services.pdf.