I have purchased a Cisco Small business Pro SRP 526W modem/router for use in the UK on ADSL.
On plugging it in and setting up, the device does not recognise the adsl service at all. I have checked the DSL interface is enabled.
The ADSL status shows DSL Status Idle and DSL modulation mode NOT TRAINED and, unlike any other ADSL device I have used, does not seem to retry connecting. Other ADSL modem routers connected to this line work ok.
I presumed the device was faulty, but thought I would check the firmware version and update it as this is a new(ish) model.
The device status screen is attached and the firmware version is 1.01.01 (006) Jan 22 ,2010
A later version is available and I downloaded it. After combing thru the extensive documention, checking Cisco web site and searching every screen on the device I can't find how to upgrade the firmware.
I know that it's in there as the help refers to it.
Can anyone tell me;
1. Is this the right device for normal UK ADSL.
2. Where is the firmware upgrade option.
3. Should I RMA it as it is clearly bricked.
4. Why Cisco would put their name to such a poorly documented device
Any response would be appreciated.
SRP526 supports ADSL2+ over ISDN bearers. In the UK, ISDN over POTS (analogue telephone) lines is used exclusively. For this, you will require the SRP527W.
Documentation for the SRP500 is posted on Cisco.com at http://www.cisco.com/en/US/products/ps10500/tsd_products_support_series_home.html. The Admin Guide should provide you with the information you need.
For your information, to upgrade code on this device, you must log in as "admin", default password "admin" (as you did), rather than using the basic "cisco" user log in and then select Adminstration > Firmware Upgrade.
Hope this helps,