Agent Based Routing

Unanswered Question
May 6th, 2010

Hello all

i have a question in regards to Agent-Based Routing. is  there a way to get the status of the agent with something similar to a   "get report statistic" before you send the call to that particular  agent ?

if there isn't what happens if that agent is on not ready state, or if the  agent is on a call ?

do you guys know a workaround

thank  you

Cristobal

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