CDR Records

Unanswered Question
May 6th, 2010

All,

When running CDR reports for any exyension in our enterprise I have no CDR for the last three weeks - every number that i do a search on comes back with the latest CDR being almost 3 weeks ago. I normaly run CDR's for specific numbers and get real time reporting on them....any ideas what may have happened?

I restarted the CDROnDemand service but this has not fixed the issue - is there another global settings I am missing somewhere??

Thanks in advance!

I have this problem too.
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Rick Arps Mon, 05/10/2010 - 12:51

Sometimes I have issues with the importing service hanging up.  A quick after hours reboot of the publisher fixes the issue for me.  All the data you're missing will populate when it comes back online.

pcaltagirone22 Thu, 05/20/2010 - 10:00

The reboot did the trick. All the CDR records from the past few weeks were available again.

Thanks!!

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