CDR Records

pcaltagirone22 · ‎05-06-2010

All,

When running CDR reports for any exyension in our enterprise I have no CDR for the last three weeks - every number that i do a search on comes back with the latest CDR being almost 3 weeks ago. I normaly run CDR's for specific numbers and get real time reporting on them....any ideas what may have happened?

I restarted the CDROnDemand service but this has not fixed the issue - is there another global settings I am missing somewhere??

Thanks in advance!

Rick Arps · ‎05-10-2010

Sometimes I have issues with the importing service hanging up. A quick after hours reboot of the publisher fixes the issue for me. All the data you're missing will populate when it comes back online.

pcaltagirone22 · ‎05-12-2010

Thanks for the reply...I'll give it a shot and post back

pcaltagirone22 · ‎05-20-2010

The reboot did the trick. All the CDR records from the past few weeks were available again.

Thanks!!