UCM 7.0 softkeys not functional during offnet Call connected state

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May 7th, 2010
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Hi All,


I have an issue with UCM, when on an offnet call the softkey in the connect state are not functional except the Endcall.


Please any idea.


Regards

Olalekan Amsuat

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William Bell Fri, 05/07/2010 - 04:42
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CUCM does not differentiate softkeys present based on call classification (i.e. OnNet vs. OffNet).  The presence of "End Call" only is typically on the Connected - No Feature line state.  An example of this line state is the Intercom connection (using Intercom lines).  Since you can't Intercom Off Net then I suspect that it is either a phone model/feature thing or the softkey template is configured to only show "End Call".  There is a remote possibility there is a software defect (I haven't searched).


Some questions:


1. What model phone?


2. Does this happen on all phones or just one or one type?


3. You specify Off Net.  Do you actually see a difference in behavior between On Net/Off Net?


4. When you experience this issue, do you see other softkeys and they don't work or do you only see the "End Call" softkey?


Regards,

Bill

lamusat007 Fri, 05/07/2010 - 04:52
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Some questions:


1. What model phone? 7940, 7941, 7960, 7961


2. Does this happen on all phones or just one or one type?


Yes


3. You specify Off Net.  Do you actually see a difference in behavior between On Net/Off Net?


Yes. For On-net calls all the softkey bottons in the connected state are active, and can transfer calls.

But for offnet calls in the connected state only Endcall softkey is active.



4. When you experience this issue, do you see other softkeys and they don't work or do you only see the "End Call" softkey?


I see other softkey, none other that the End Call is functional.


Thanks


Jaime Valencia Fri, 05/07/2010 - 06:32
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Are you using H323 GWs???

If so, make sure the MTP required is check on the GW config and that MTPs are available via the MRGL.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

lamusat007 Fri, 05/07/2010 - 06:42
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It is a Sip trunk, I didn't check the MTP check box. In my MRG there is no Transcoder thou. Could that have an effect.


Regards

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