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Integrated Operator Console across two locations?

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mantis32
Level 1
Level 1

‎05-07-2010 07:24 AM - last edited on ‎03-25-2019 10:50 PM by Community Manager

I'm looking to setup two UC560 units across two offices. Both offices will have the Operator Console configured. Is it possible to link the two units in such a way that receptionist in office A can see activity in office B and vice versa?

Essentially the receptionist can cover for each other as well as see what is going on in the other office.

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shtalukd
Level 1
Level 1

‎05-07-2010 12:45 PM

Yes, they can track call/presence status between Operator A and Operator B and any users/contacts in database including: Personal, Outlook, Corporate and External database.

What you need:

- 1 Machine to install SCC Server 1.6

- 2 Machines to install 2 Operator Clients

You can download the files and VODs from the download site below: Cisco Unified CallConnector Server/Client Downloads and  documentation:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=280804498

Cisco Smart CallConnector Operator Downloads and  documentation:

http://tools.cisco.com/support/downloads/go/Model.x?mdfid=282938778

Please let us know if you need any further assistances. If needed, I can setup a webEx session and work with you to get this configured and running. Please provide us your email address and when is a good time to connect, then I'll forward you a webEx session.

Regards,

CallConnector Team

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shtalukd
Level 1
Level 1

‎05-07-2010 12:45 PM

Yes, they can track call/presence status between Operator A and Operator B and any users/contacts in database including: Personal, Outlook, Corporate and External database.

What you need:

- 1 Machine to install SCC Server 1.6

- 2 Machines to install 2 Operator Clients

You can download the files and VODs from the download site below: Cisco Unified CallConnector Server/Client Downloads and  documentation:

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=280804498

Cisco Smart CallConnector Operator Downloads and  documentation:

http://tools.cisco.com/support/downloads/go/Model.x?mdfid=282938778

Please let us know if you need any further assistances. If needed, I can setup a webEx session and work with you to get this configured and running. Please provide us your email address and when is a good time to connect, then I'll forward you a webEx session.

Regards,

CallConnector Team

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mantis32
Level 1
Level 1
In response to shtalukd

‎05-07-2010 02:31 PM

Wow thanks. I'm not at that stage yet, but will surely come back to this post when the time arrives.

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