05-07-2010 07:53 AM
Dan,
Has Netpro implemented any kind of default ratings after a certain period of inactivity? Expert Exchange does this when there's no activity, and I see a TON of people who put time into helping others, but they get nothing for it. Is this a possible solution, or something along those lines?
Thanks,
John
05-07-2010 08:03 AM
John,
I think that would be a great idea. I would also like to suggest that the rating level 1 an 2 be dropped and have
3 - Helpful
4 - Very Helpful
5 - Extremely Helpful
and if the post was not rated than you could it may have been somewhat helpful or the person just forgot to rate.
Mike
05-11-2010 12:13 PM
Hi Mike,
So you are proposing all responses default to a 2 rating and users have the ability to give 3,4,5? This could work but it would wreak havoc on your averages. Thoughts?
Cheers,
Dan
05-11-2010 12:27 PM
dbruhn wrote:
Hi Mike,
So you are proposing all responses default to a 2 rating and users have the ability to give 3,4,5? This could work but it would wreak havoc on your averages. Thoughts?
Cheers,
Dan
Dan
I'm dead set against this for obvious reasons
On the more general thing, as you say i'm not sure how it would work. You can't just rate posts based on quantity posted, well you can, but i don't think it would be very fair. And what does it get rated as ie. 2,3,4,5 ?
John's right in that a lot of people put a lot of effort in and a lot of it can go unrewarded but like you say we have discussed this before and there doesn't seem to be an easy solution. I think there are frequent posters who get a lot of help that never seem to rate and that can be annoying but i suspect first time posters just don't realise about the ratings.
I would be interested to know how default ratings work on the other sites ie. how do you choose the good content, how do you decide what to rate etc.
Jon
05-11-2010 02:10 PM
All,
Really appreciate the discussion and this is an important topic for all of us on the CSC team. I am in agreement with Jon's comments. I don't think default is the right way to go. However, there might be some ways to augment the ratings that don't have the problems you've all identified. Since this is the "idea" zone, let me share some ideas:
Not fully done thinking about all of this, but it is on our radar.
Cheers,
Tim
05-12-2010 05:25 AM
Tim,
How about using the eBay concept?
When I purchase something on eBay, I frequently get emails to rate the seller, this information is also shown under my account.
I think we should send frequent emails to original posters on threads they have not rated /similar to the eBay concept/.
Regards
Edison
05-12-2010 06:21 AM
I think that's a good idea, and I'd be all for it.
BTW, I emailed my response to Edison's reply, but it never made it....
Thanks!
John
05-11-2010 09:15 PM
This could work but it would wreak havoc on your averages.
I agree. I wouldn't want a default score.05-11-2010 12:00 PM
Hi John,
My favorite topic is ratings This is an idea that hasn't come up in the past that's interesting. I'll have to take a look at their site to see how it's implemented. My biggest question is how do users identify quality content if some of the ratings is simply based on the act of posting?
Cheers,
Dan
05-11-2010 01:04 PM
No...I did not want automatic ratings unless the automatic was 5...
Actually rethinking I don't think this would work very well. I still do this the ratings # 1 and 2 should go.....
Mike
05-11-2010 01:07 PM
Dan,
Almost forgot...I seem to be missing the check box or button to mark a question I posted as answered.... did you take it away from me...
Mike
05-11-2010 02:43 PM
Mike,
Now why would I do a thing like that . Can you point me to the conversation and I'll look into it.
Cheers,
Dan
05-12-2010 05:32 AM
Dan,
It was in Network Infrastructure, LAN switching and it was Spanning tree and the path data will take.
Mike
05-12-2010 05:43 AM
I think there is some merit in having someone review and rating or marking as solved, the reason is I have in the past did some searches for problems looking for solutions before I post and it has helped find solutions when they have been marked as solved or have been rate highly. So while getting points is a nice pat on the back and everyone who participates in this community deserves at least that, the bigger picture is finding solutions to issues quicker. I do think people don't understand the ratings and what purpose they have so I think we need to communicate that point to new users as well as some existing one. I would like to suggest that when a new users signs up they get an e-mail explaining the purpose for the rating system and how it could benefit them. I think we could also send an e-mail to the poster of the original question after a certain length of inactivity to ask if the question was solved and/or the information provided was helpful and give them a reminder to maybe go back and rate the post or mark it as solved.
Mike
05-12-2010 07:03 AM
Hey Guys,
John...thanks for opening up this "can of worms" just kidding
This is a very worthwhile conversation and as such I have rated all
of you with a +5. Thanks John, Mike, Dan, Tim, Jon, Edison and Leo
for adding your great insight!
I'm going to have to go along with all who don't want to do this "default"
rating of posts. We must continue to reward "quality" over "quantity" here
at CSC. It is sad that many great posts/answers never get the rating they
deserve, but it is an equal playing field for all who participate.
I do like the idea of trying to rate posts that go unrated, this sounds like
a good plan Tim. Hopefully, we all take the time to rate excellent content
when we see it, and maybe we could encourage others to do so as well. Perhaps
people here don't realize that they can rate ANY post, whether they participated in it
or not.
Ratings is always a touchy subject here, and we all know it isn't perfect. Dan and
Tim should be applauded for never closing the door when it comes to improving the
Community!!
Cheers!
Huff
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