IVR Unity Call Back??

Unanswered Question
May 7th, 2010

I'm quite new to using unity and IVR so sorry if this is a stupid question. I have a group of users who have asked If a client called and no free agent is avaliable or busy that the IVR will prompt the agent if they would like a call back. Then callcenter should automatically do call back for these clients (who select call back) but when agents become free. Is it possible and how?


I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
David Hailey Fri, 05/07/2010 - 08:22

Where does Unity fit into IVR, scripted call backs, and etc?  Is this a CUE deployment?  What type of setup do you have going?


This Discussion

Related Content