I have to build a simple hunt in CCM - no attendant console, just a line group, hunt list and pilot. I have this set up so that there is a 6 second RNA Reversion Timeout, effectively resulting in two rings before it rolls to the next extension. I have two line groups - the primary contains two extensions that are responsible for taking the bulk of incoming calls. The secondary group consists of five extensions which will be rang in a circular fashion if one or both of the extensions in line group #1 are not available or if only one or neither of the individuals is logged into the hunt group.
The manager is requesting is that after four rings (effectively two extensions being hit by the hunt), the caller rolls to VM. How can I do this? I essentially have to chose "Try Next Member; then try next group in hunt list" as my option, in order for it to hit both extensions in the primary group if they are available or roll to the secondary group if one or neither in the primary are available.
Is there a way to manipulate either how many extensions it hits prior to VM or number of total rings/seconds into a que, regardless if both extensions rang are in the primary group or one is in the primary, then it rolls to the secondary group for the second extension? I can't seem to find anywhere to configure it to roll to VM after four total rings/two extensions.
Take a look at the Call Forward settings on the Hunt Pilot itself. You can pull the call back and redirect it using these settings.
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