7975g Factory default

Answered Question
May 8th, 2010

I have Cisco 3800 voice bundle and phone 7975g, When I connect the phone to the network it is try to communicate with CME but it did not register, when I checked the massage status inside the phone it shows "Can't find file:...cfg.html", I reset the phone to the factory default, when it boot it is try to upgrade the image but it shows error, and keep booting without any image. What is the solution for this?

I have this problem too.
0 votes
Correct Answer by Harmit Singh about 6 years 7 months ago

Hi Mohammad,

Could you collect the following and attach it here:

++     show run

++     show flash

++     show version

++     MAC address of the IP Phone.

++     Is auto registration enabled?

Enable the following debugs, factory reset the phone and capture the output:

++     debug tftp events

++     debug ephone register

--

Harmit.

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Overall Rating: 5 (1 ratings)
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Jonathan Schulenberg Sat, 05/08/2010 - 14:15

Properly configure CME to provide the firmware and XML configuration files to the phone.

The firmware is erased from the phone when you perform a factory reset. The phone needs to be able to retrieve this from the CME TFTP server. Once that is done, it will then look for it's configuration file. This needs to be generated once you have properly configured the phone and directory numbers.

Correct Answer
Harmit Singh Sun, 05/09/2010 - 01:54

Hi Mohammad,

Could you collect the following and attach it here:

++     show run

++     show flash

++     show version

++     MAC address of the IP Phone.

++     Is auto registration enabled?

Enable the following debugs, factory reset the phone and capture the output:

++     debug tftp events

++     debug ephone register

--

Harmit.

kingofshadows86 Mon, 05/10/2010 - 05:08

Hi,

Thank you all for your help. I had solve the problem. I just download the image for the phone 7975g which is compatible with on CME 7.1 then I typed this command TFTP-server flash:term75.default.loads then the phone download this image.

thank you

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