my company's using Cisco Contact Center System. We also have the CIM system (4.2 4) but it's too bad - not stable, too old , too much error, doesn't support IE7,8 and FireFox, hard to install and upgrade,...
We also tried to upgrade CIM to version 4.2(5) some times but didn't successful any time.So I don't think I'll do it again.
My company has used many Cisco products, but CIM is the worst product of Cisco I have ever used.
When I visited Cisco website (for downloading some CIM - ES patch) but I couldn't find them any where ??? ( I downloaded this file Unified_EIMWIM_424_ES13_for_Unified_CCE from http://www.cisco.com/cgi-bin/tablebuild.pl/70fc7a9f5f1315519a00b2b3c0dc48d8, but it requires the ES9 ???? )
Nowaday, the customer usually use FireFox (3.6) or IE 7,8 but the current CIM version doesn't support them. Do you (Cisco) have any solution for this issue ? We are really need it now. Can you help me ?
Thanks in advance.