I have found the after the agent logon to UCCX server from CAD, the below error event kept logged in UCCX server evnt veiwer.
Event Type: Error
Event Source: Cisco Desktop VoIP Monitor Service
Event Category: None
Event ID: 4
Time: 4:35:47 PM
FCVMS207 Error: in retrieving mac address for agent (3798): (36, n)
I have already connected the pc to the phone directly.
So, i would like to know if there were any way could fix this problem.
Thanks for any suggestion.