Hi Matthew,
Just to add a note to the great info from my friend Paolo,
hunt-group logout
To enable separate handling of DND and HLog functionality for hunt-group agents and to display the HLog soft key on phones, use the hunt-group logout command in telephony-service configuration mode. To return to the default, use the no form of this command.
hunt-group logout [DND | HLog]
no hunt-group logout [DND | HLog]
Syntax Description
DND
Agent phones do not answer the number of calls specified in the auto logout command and are automatically placed in both DND status and not-ready status. The HLog soft key is not displayed on phones.
HLog
Agent phones do not answer the number of calls specified in the auto logout command and are automatically placed only in not-ready status. The HLog soft key is displayed on phones in addition to the DND soft key.
Examples
The following example creates hunt group 3 with three agents (extensions 1001, 1002, and 1003). It specifies that after one unanswered call, an agent should be put into not-ready status but not into DND status.
Router(config)# telephony-service
Router(config-telephony)# hunt-group logout HLog
Router(config-telephony)# exit
Router(config)# ephone-hunt 3 peer
Router(config-ephone-hunt)# pilot 4200
Router(config-ephone-hunt)# list 1001, 1002, 1003
Router(config-ephone-hunt)# timeout 10
Router(config-ephone-hunt)# auto logout
Router(config-ephone-hunt)# final 4500
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_h1ht.html#wp1013940
auto logout
To enable the automatic change of an ephone hunt group agent's ephone-dn to not-ready status after a specified number of hunt-group calls are not answered, use the auto logout command in ephone-hunt configuration mode. To disable automatic logout, use the no form of this command.
auto logout [number-of-calls] [dynamic | static]
no auto logout [number-of-calls] [dynamic | static]
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_a1ht.html#wp1012834
Hope this helps!
Rob
