ICM 7.5.8 MR

Unanswered Question
May 10th, 2010

A few days ago i updated my ICM Lab to 7.5.8 MR... after the update all was well... or so i thought untill today... today i was testing outbound campaigns and noticed that the agent status was "Talking" when it should have been "Hold" as the dialer is reserving agents...

I am planing to deploy this MR in production soon because of the reporting rounding and a few other ceavets it resolves but this status thing is going to be a problem...

any ideas on how to fix this?

I have this problem too.
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