Supervisor are not able to view agents in there queue.

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May 10th, 2010
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Does anyone know why all of a sudden some of my supervisors can log in and access there team but do not see any agents logged into there queue.

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Anthony Holloway Mon, 05/10/2010 - 12:16
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A domain policy was changed to turn on windows firewall on all PCs?  The team has no Agents in it?

ryoung195 Tue, 05/11/2010 - 06:38
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Hey Anthony,

I checked the frewall already on 2 machines having the problem and they are off. The user can log into supervisor with not problem and select there team from the drop down.  The number show agents logged in but on the left hand section, where the agents name would appear there is nothing there.

Anthony Holloway Tue, 05/11/2010 - 14:00
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Screen shot it, and post it up.


Can you launch CSD from another machine and test?

ryoung195 Tue, 06/01/2010 - 06:48
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I have tested it on my machine as logged in as the supervisor and i can see the agents. Seems to be something on the users machne but dont know what it is.

Aaron Harrison Tue, 06/01/2010 - 09:10
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Hi


If the same account that works on your machine does not work on another, then the most likely cause is a client firewall (e.g. Windows Firewall) or another security product blocking connections instigated from the UCCX server. Try turning any such software off...


Aaron


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Walter Solano Tue, 06/01/2010 - 09:15
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Hello,


This documents explains how to check the connectivity for the specific ports that we need, as was mention before the Windows Firewall or any AV software can block these ports.


http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml


HTH

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Walter Solano

CCNA Voice

Cisco UCCX Specialist

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