cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
695
Views
5
Helpful
6
Replies

Supervisor are not able to view agents in there queue.

ryoung195
Level 1
Level 1

Does anyone know why all of a sudden some of my supervisors can log in and access there team but do not see any agents logged into there queue.

6 Replies 6

Anthony Holloway
Cisco Employee
Cisco Employee

A domain policy was changed to turn on windows firewall on all PCs?  The team has no Agents in it?

Hey Anthony,

I checked the frewall already on 2 machines having the problem and they are off. The user can log into supervisor with not problem and select there team from the drop down.  The number show agents logged in but on the left hand section, where the agents name would appear there is nothing there.

Screen shot it, and post it up.

Can you launch CSD from another machine and test?

I have tested it on my machine as logged in as the supervisor and i can see the agents. Seems to be something on the users machne but dont know what it is.

Hi

If the same account that works on your machine does not work on another, then the most likely cause is a client firewall (e.g. Windows Firewall) or another security product blocking connections instigated from the UCCX server. Try turning any such software off...

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Walter Solano
Level 7
Level 7

Hello,

This documents explains how to check the connectivity for the specific ports that we need, as was mention before the Windows Firewall or any AV software can block these ports.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008035309f.shtml

HTH

Please rate this post if was helpful

Walter Solano

CCNA Voice

Cisco UCCX Specialist

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: