"service directed-pickup gpickup" command not working

Unanswered Question
May 10th, 2010

Hi,

If I understand correctly from reading the Command Reference here:-

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_s1ht.html#wp1093487

"service directed-pickup gpickup" should allow me to initiate a directed-pickup, in the same manner that I would using the pickup softkey?

Using CME 7.1 on IOS 12.4(24)T3 with 7945G, 7965G and 7937 handsets this command does not seem to work.  As soon as I dial the first digit of the extension I wish to pickup, after pressing the Gpickup Softkey, I receive a fast busy tone.

James


Relevant parts of the configuration:-

telephony-service
sdspfarm units 1
sdspfarm transcode sessions 8
sdspfarm tag 1 mtp006440de0340
codec g722-64
extension-assigner tag-type provision-tag
max-ephones 50
max-dn 110
ip source-address 10.100.254.1 port 2000
auto assign 89 to 89
service phone g722CodecSupport 2
service phone handsetWidebandUIControl 1
service phone handsetWidebandEnable 2
service directed-pickup gpickup
timeouts interdigit 3
timeouts ringing 120
cnf-file location flash:
cnf-file perphone
user-locale 1 ES load CME-locale-es_ES-Spanish-7.0.1.1.tar
load 7937 apps37sccp.1-3-4-0.bin
load 7945 SCCP45.8-4-2S.loads
load 7965 SCCP45.8-4-2S.loads
time-zone 9
voicemail 45699
max-conferences 4 gain -6
call-forward pattern .....
moh /Audio/music-on-hold.au
multicast moh 239.1.1.1 port 16384
web customize load flash:/APP/CA/CustomerAdmin.xml
dn-webedit
transfer-system full-consult
transfer-pattern .....
login timeout 15
after-hours block pattern 1 900
after-hours day Sun 00:00 23:59
after-hours day Mon 00:00 23:59
after-hours day Tue 00:00 23:59
after-hours day Wed 00:00 23:59
after-hours day Thu 00:00 23:59
after-hours day Fri 00:00 23:59
after-hours day Sat 00:00 23:59
create cnf-files version-stamp Jan 01 2002 00:00:00
!
ephone-dn-template  1
corlist incoming International
call-forward busy 45699
call-forward noan 45699 timeout 18
hold-alert 20 originator
!
ephone-template  1
conference drop-mode local
transfer max-length 5
softkeys idle  Redial Newcall Login Cfwdall Gpickup Dnd
softkeys seized  Redial Endcall Cfwdall Gpickup Meetme
softkeys alerting  Callback Endcall
softkeys connected  Hold Endcall Trnsfer TrnsfVM Park Confrn ConfList Select Join RmLstC
!
ephone-template  2
user-locale 1
softkeys idle  Redial Newcall Login Cfwdall Gpickup Dnd
softkeys seized  Redial Endcall Cfwdall Gpickup Meetme
softkeys alerting  Callback Endcall
softkeys connected  Hold Endcall Trnsfer TrnsfVM Park Confrn ConfList Select Join RmLstC
!
ephone-dn  3  dual-line
number 45603
name Ball James
call-forward busy 45699
call-forward noan 45699 timeout 10
ephone-dn-template 1
!
ephone-dn  80  dual-line
number 45680
corlist incoming International
!
ephone  3
device-security-mode none
mac-address 0026.CB3B.EF2B
ephone-template 1
codec g722-64
type 7965
button  1:3 2:90
!
ephone  80
device-security-mode none
mac-address 0004.F2E6.9DB2
ephone-template 3
codec g722-64
type 7937
button  1:80

I have this problem too.
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Paolo Bevilacqua Mon, 05/10/2010 - 13:40

If you have double-check config and documentation, and yet things don't work, you will need to engage Cisco TAC.

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