Private Password Phrase CUCM Upgrade From 4.1.3 to 4.3

Answered Question
May 10th, 2010

   I have a customer that is upgrading from 4.1.3 CallManager to 4.3.X. My customer cannot find the original "Private Password Phrase" for the original install, nor can they find the SQL password. Is there a utility that I can use to synchronize all of these passwords for their current system? I can't remember if there is utility in the utils directory on the CallManager or not.

Thanks in advance,


Correct Answer by David Hailey about 6 years 9 months ago

You can run the Admin Utility.  Here is a link to the specifics you need.


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William Bell Mon, 05/10/2010 - 13:21

It has been a while but I think you can reset the private password phrase using the Admin utility:


You only need to run this tool on the Publisher and you will want to run it after hours as it will restart services.



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William Bell Mon, 05/10/2010 - 13:41

Actually, I checked up on my original reply to your post and you can definitely use the Admin Utility to set the Private Password phrase.  The procedures are here:

This is a bit dated material (as 4.1.3 is a bit dated itself).  The technote is focused on the SqlSvc account but it is indeed changing the Private Password phrase.  This password phrase is used to autogen the service account passwords (among other things).



j.horner Tue, 05/11/2010 - 07:53

Bill & David,

     Thanks guys. You were both right on the mark. It turned out that they had the same password for the Administrator as the SQL password and I was able to verify that with the "adminutility".




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