Desktop Administrator - VoIP Monitor Error in UCCX 4.5(2) Server

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May 10th, 2010
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When i run the desktop administrator and then select the VoIP Monitor under the Enterprise Data Configuration, i got this pop up message "Could not get devices from Sync Service".


Then, i click "OK" and the "Default VoIP Monitor Server" filed got dimmed.


So, i would like to know if there were any way could fixed this problem.


Thanks!


B.rgds,

Tong

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Jonathan Schulenberg Tue, 05/11/2010 - 05:19
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One easy thing to check is if there are phones associated to the rmcm user. I have gotten this error, or one very similar to it, during an install when I was lazy and hadn't added phones yet.

Aaron Harrison Tue, 05/11/2010 - 07:10
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Hi

I'm guessing from your other posts that you must have some phones associated as you have agents logging in?

Try going into System/Control Centre in AppAdmin, then click the dot next to the 'Desktop Sync Service', and restart it. It's safe to do this in-hours as long as it is done via AppAdmin.

Then wait a few minutes and try to force the sync again.

If it still fails, post up the most recent DirAccessSync* files from c:\program files\cisco\desktop\log on the server.

Aaron

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kt_leong23 Tue, 05/11/2010 - 18:49
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Thanks for your update.


I have try your suggestion but the problem remain same.


Here are the log file content your request:

==============================================================================================================

09:34:17 05/12/2010 INFO    LC4505 SNTServiceCommon::Handler: The Windows NT service received a stop message from the Windows NT service manager.
09:34:23 05/12/2010 INFO    LC4505 SNTServiceCommon::Handler: The Windows NT service has stopped.
09:34:27 05/12/2010 INFO    LC4505 SNTServiceCommon::Initialize: The Windows NT service has started.
09:34:27 05/12/2010 INFO    VER0000 LogModuleVerInfo: : Product Version <6.2.0.19> Pri Build <6.2(1)> Special Build < > Platform <2000 Service Pack 4> Debug range <8000-8006>.
09:34:27 05/12/2010 INFO    LC0059 SplkLDAPConnectionMgr::RegWatcherThread: Waiting for registry changes.
09:34:27 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 2 is empty.
09:34:27 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 3 is empty.
09:34:27 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 4 is empty.
09:34:27 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 5 is empty.
09:34:27 05/12/2010 INFO    LC0059 LDAPConnectionMgr::EstablishConnection: Connected to LDAP server on <10.10.10.2>.
09:34:27 05/12/2010 INFO    FCSS0020 ldapInitialize: Could not connect to CM LDAP
09:34:27 05/12/2010 INFO    SS1000 DirAccessSynSvr_i::LRMThread LRM promote server to be active.
09:34:27 05/12/2010 INFO    LRM_1001 SLRMMgr::SLRMMgr(): SLRMMgr object created.
09:34:27 05/12/2010 INFO    LRM_1001 LRMThreadStartGlue(): LRM thread starting.
09:34:27 05/12/2010 INFO    LRM_1001 SLRMMgr::Initialize(): SLRMMgr object initialized.
09:34:27 05/12/2010 INFO    LRM_1001 SLRMMgr::SetLRMAvailableFlag(): LRM interface has become available.
09:34:27 05/12/2010 INFO    LRM_1001 ReacquireThreadStartGlue(): Reacquire thread starting.
09:34:27 05/12/2010 INFO    VER0000 LogModuleVerInfo: : Product Version <6.2.0.19> Pri Build <6.2(1)> Special Build < > Platform <2000 Service Pack 4> Debug range <8000-8006>.
09:34:27 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler  heartbeat STOP handle is not null!
09:34:27 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler Successfully created the heartbeat thread.!
09:34:27 05/12/2010 INFO    ACMI0000 AcmiConnectionMgr::EstablishConnection: Successfully connected to server on <10.10.10.2> port <42027>.
09:34:52 05/12/2010 INFO    LC4505 SNTServiceCommon::Handler: The Windows NT service received a stop message from the Windows NT service manager.
09:34:57 05/12/2010 INFO    LC4505 SNTServiceCommon::Handler: The Windows NT service has stopped.
09:34:59 05/12/2010 INFO    LC4505 SNTServiceCommon::Initialize: The Windows NT service has started.
09:34:59 05/12/2010 INFO    VER0000 LogModuleVerInfo: : Product Version <6.2.0.19> Pri Build <6.2(1)> Special Build < > Platform <2000 Service Pack 4> Debug range <8000-8006>.
09:34:59 05/12/2010 INFO    LC0059 SplkLDAPConnectionMgr::RegWatcherThread: Waiting for registry changes.
09:34:59 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 2 is empty.
09:34:59 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 3 is empty.
09:34:59 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 4 is empty.
09:34:59 05/12/2010 INFO    LC0002 GetLDAPRegistrySettings: The LDAP host name 5 is empty.
09:34:59 05/12/2010 INFO    LC0059 LDAPConnectionMgr::EstablishConnection: Connected to LDAP server on <10.10.10.2>.
09:34:59 05/12/2010 INFO    FCSS0020 ldapInitialize: Could not connect to CM LDAP
09:34:59 05/12/2010 INFO    SS1000 DirAccessSynSvr_i::LRMThread LRM promote server to be active.
09:34:59 05/12/2010 INFO    LRM_1001 SLRMMgr::SLRMMgr(): SLRMMgr object created.
09:34:59 05/12/2010 INFO    LRM_1001 SLRMMgr::Initialize(): SLRMMgr object initialized.
09:34:59 05/12/2010 INFO    LRM_1001 ReacquireThreadStartGlue(): Reacquire thread starting.
09:34:59 05/12/2010 INFO    LRM_1001 LRMThreadStartGlue(): LRM thread starting.
09:34:59 05/12/2010 INFO    LRM_1001 SLRMMgr::SetLRMAvailableFlag(): LRM interface has become available.
09:34:59 05/12/2010 INFO    VER0000 LogModuleVerInfo: : Product Version <6.2.0.19> Pri Build <6.2(1)> Special Build < > Platform <2000 Service Pack 4> Debug range <8000-8006>.
09:34:59 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler  heartbeat STOP handle is not null!
09:34:59 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler Successfully created the heartbeat thread.!
09:34:59 05/12/2010 INFO    ACMI0000 AcmiConnectionMgr::EstablishConnection: Successfully connected to server on <10.10.10.2> port <42027>.
09:44:22 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler  heartbeat STOP handle is not null!
09:44:22 05/12/2010 INFO    FCCTI_1000 CAcmiBase::InitializeHeartBeatHandler Successfully created the heartbeat thread.!
09:44:22 05/12/2010 INFO    ACMI0000 AcmiConnectionMgr::EstablishConnection: Successfully connected to server on <10.10.10.2> port <42027>.
09:44:47 05/12/2010 MINOR   DA0004 GetMACList Could not get csq list, err <0>, desc<>
09:44:47 05/12/2010 MAJOR   FCSS4533 DirAccessSynSvr_i::GetMACList Could not get MAC list

==============================================================================================================


Thanks and look for your further suggestion on this issue.


B.rgds,

Tong

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