CAD + copy employee phone book from one PC to another?

Unanswered Question
May 11th, 2010


Just wondering if it's possible to create an employee phone book within Agent Desktop (ver and then copy that from one PC to another (assuming it's stored on the PC?).

We have a site that needs a directory, and I had set up one in call manager, but it's horrible to navigate on the phone. The directory would have 50+ numbers in it, so I need to to be easy to set up and easy to navigate.


I have this problem too.
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Overall Rating: 5 (2 ratings)
mbhnt Tue, 05/11/2010 - 07:46

Thanks for that. So I can create a global list(s) but then they are visible to any CAD users. I really want to be able to lock down one list to one team, but it looks like it's not possible.

Jonathan Schulenberg Tue, 05/11/2010 - 08:23

Sure it is; create a new Work Flow Group, assign the agents you want to it, and create the phone book at that level instead of globally.

Jonathan Schulenberg Tue, 05/11/2010 - 14:21


As usual, your answers are inspiring. +5; I need to work on getting my apparently excessive typing under control. Darn, here I go again.

mbhnt Thu, 05/13/2010 - 01:05

Thanks for the input guys. I've created a new work flow group, and assigned the agents - but I can't work out where to create the new phone book? It seems like I can only create one at the top level?

using CUCCe 5.0 build

Aaron Harrison Thu, 05/13/2010 - 01:14


I think the ability to split the phone book out on a per-workflow basis was introduced in V7.0 of UCCX.

You would open the workflow in the navigation on the left, and would see a phone book item under it.... same applies for a few other things like wrap codes I think.



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