05-11-2010 05:32 AM - edited 03-15-2019 10:42 PM
Hi Experts
I am new to voice, we have in our environment
CISCO router 1800 series
CUE v 7.0
a small implementation at one location
ext 11 is autoattendant the user wants to have a voice mailbox attached to this auto attendant
first is this possible to have a voice mailbox assoictaed with the auto attendant and if yes how we can do that
if not what are other options
Thanks
Asif
Solved! Go to Solution.
05-11-2010 05:54 AM
I'm assuming you have a menu in the AA script (Press 1 for sales, 2 for customer service, etc.)? If so, you could, for example, have the caller press 3 for voicemail. This would trigger a call redirect step that would forward the caller to 1111 (or another number of your choosing). In my example, 1000 is the number that sends callers to voicemail. Your VM DN is likely different.
Brandon
05-11-2010 05:42 AM
Asif,
Here's one way to do this. This assumes that your voicemail DN is 1000.
1. Create an ephone DN and call-forward all to voicemail
ephone-dn 1
number 1111
call-forward all 1000
2. Create a mailbox in CUE with the extension 1111
3. Create a Call Redirect step in your auto attendant script that transfers the call to 1111.
Hope this helps.
Brandon
05-11-2010 05:50 AM
Hi Brandon
well user wants to keep the auto attendant at be active at all times.
so what i understood from your response is
create a new extension 1111
and in the auto attndant prompt script put an option to press 1111 to redirect call to voice message.
so am i correct ?
i did not understand why to call forward all to 1000
Thanks
Asif
05-11-2010 05:54 AM
I'm assuming you have a menu in the AA script (Press 1 for sales, 2 for customer service, etc.)? If so, you could, for example, have the caller press 3 for voicemail. This would trigger a call redirect step that would forward the caller to 1111 (or another number of your choosing). In my example, 1000 is the number that sends callers to voicemail. Your VM DN is likely different.
Brandon
05-11-2010 05:57 AM
ok got it
thanks i will test
Thanks
Asif
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: