"Undo" Call Handled IPCC

Answered Question

Hello,


Is there a way to remove the call handled flag from the Set Contact Info step once you have marked a call as handled?


Thanks,

Matthew

Correct Answer by Anthony Holloway about 7 years 2 months ago

No.


But you could hold your intent to mark the call as handled in a variable:  is_handled = true | false


Then at the very end of the script (or upon ContactInactiveException) you can mark the contact as handled based on the value of your variable.  This way, it's like a soft marking.  BTW, you get a few seconds after the call ends to mark the contact, but not long, so don't dilly dally!

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Correct Answer
Anthony Holloway Tue, 05/11/2010 - 14:11
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No.


But you could hold your intent to mark the call as handled in a variable:  is_handled = true | false


Then at the very end of the script (or upon ContactInactiveException) you can mark the contact as handled based on the value of your variable.  This way, it's like a soft marking.  BTW, you get a few seconds after the call ends to mark the contact, but not long, so don't dilly dally!

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