05-11-2010 09:24 AM - edited 03-14-2019 05:43 AM
Hello,
Is there a way to remove the call handled flag from the Set Contact Info step once you have marked a call as handled?
Thanks,
Matthew
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05-11-2010 02:11 PM
No.
But you could hold your intent to mark the call as handled in a variable: is_handled = true | false
Then at the very end of the script (or upon ContactInactiveException) you can mark the contact as handled based on the value of your variable. This way, it's like a soft marking. BTW, you get a few seconds after the call ends to mark the contact, but not long, so don't dilly dally!
05-11-2010 02:11 PM
No.
But you could hold your intent to mark the call as handled in a variable: is_handled = true | false
Then at the very end of the script (or upon ContactInactiveException) you can mark the contact as handled based on the value of your variable. This way, it's like a soft marking. BTW, you get a few seconds after the call ends to mark the contact, but not long, so don't dilly dally!
05-12-2010 05:08 AM
That's a great idea!
Thank you very much.
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