I'm looking for a solution for a requested Incoming call flow scenario using CUEAC and CUCM7x.
At the heart of it, I'm wondering how a call-foward no answer settings can be applied on the QUEUE DDI.
I understand the abilities of Night Service, Overflow and Emergency numbers....but what happens if the operator is logged in, and the call is not answered.
I believe I could add the callfoward no answer settings on the CTI Ports to achieve this, but these CTI ports are shared with 5 other attendants who will require unique behavior.
Is there something simple I'm missing with CUxAC?
Any thoughts and comments are appreciated!