CUEAC CallForward No Answer question.

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May 11th, 2010
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I'm looking for a solution for a requested Incoming call flow scenario using CUEAC and CUCM7x.


At the heart of it, I'm wondering how a call-foward no answer settings can be applied on the QUEUE DDI.


I understand the abilities of Night Service, Overflow and Emergency numbers....but what happens if the operator is logged in, and the call is not answered.


I believe I could add the callfoward no answer settings on the CTI Ports to achieve this, but these CTI ports are shared with 5 other attendants who will require unique behavior.


Is there something simple I'm missing with CUxAC?


Any thoughts and comments are appreciated!

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bryandaley Fri, 05/14/2010 - 16:28
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+1.

I have exactly the same issue.

CUEAC is working ok in one office ok, but at smaller site the attendant tends to walk away.  The previous solution the users could pickup the call somehow, assuming group pick was used however this is not an option and either is shared lines having CUEAC in control of the call.

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