- Silver, 250 points or more
Is there any way to forward a shared extension to an individual voicemail box on the UC500? The shared extension and the individual voicemail box do not have the same extension.
Assuming you have direct transfer to VM enabled, you can forward the shared line to the required mailbox by specifying the transfer to VM prefix. So as an example, using a default CCA config, if you want a call on shared line 201 to go to the mailbox of extension 202, then forward the shared line (x201) to 6202.
Is that what you were looking for, or am I missing something?