RISC0001 Errors on LMS 3.2 - Internal error, unable to process the collected dat from the device

Answered Question
May 11th, 2010

Hello...I am running LMS 3.2 with RME 4.3.1, CV 6.1.9, CM 5.2.1 and CS 3.3. I am getting RISC0001 errors, "Internal Error, unable to process the collected data from the device" when performing an inventory. I have over 50 devices on one ciscoworks box, in which inventories were fine but now I am unable to perform an inventory on the device. The other ciscoworks server, I have about 60 devices, in which inventory of each device was being done with no issues and now I cannot get an inventory but instead I get this RISC0001 error. I seen this before in the previous version of Ciscoworks (LMS 2.6) in which we had to run a patch to fix the indexes within Ciscoworks. Can someone please tell me if you have seen this problem in LMS 3.2 and how did you get it resolved. I need to get this fixed quick due to we have numerous changes within my network that need to be captured and archived. Thank you!!

I have this problem too.
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Correct Answer by Joel Monge about 6 years 8 months ago

Given your version, this could be CSCtb16925.  Patch is available via TAC.

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