RISC0001 Errors on LMS 3.2 - Internal error, unable to process the collected dat from the device

Answered Question
May 11th, 2010
User Badges:

Hello...I am running LMS 3.2 with RME 4.3.1, CV 6.1.9, CM 5.2.1 and CS 3.3. I am getting RISC0001 errors, "Internal Error, unable to process the collected data from the device" when performing an inventory. I have over 50 devices on one ciscoworks box, in which inventories were fine but now I am unable to perform an inventory on the device. The other ciscoworks server, I have about 60 devices, in which inventory of each device was being done with no issues and now I cannot get an inventory but instead I get this RISC0001 error. I seen this before in the previous version of Ciscoworks (LMS 2.6) in which we had to run a patch to fix the indexes within Ciscoworks. Can someone please tell me if you have seen this problem in LMS 3.2 and how did you get it resolved. I need to get this fixed quick due to we have numerous changes within my network that need to be captured and archived. Thank you!!

Correct Answer by Joel Monge about 7 years 2 weeks ago

Given your version, this could be CSCtb16925.  Patch is available via TAC.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 3.5 (2 ratings)
Loading.
Correct Answer
Joel Monge Tue, 05/11/2010 - 15:44
User Badges:
  • Cisco Employee,

Given your version, this could be CSCtb16925.  Patch is available via TAC.

Actions

This Discussion