Time in state Unkow when agent have calls

Answered Question
May 11th, 2010
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Hello I need to know why when I open CTI Toolkit with my supervisor the Team Real-Time a one agent have in "Time in State" UnKnow.


anyone can help me?



Thanks

Correct Answer by Edward Umansky about 6 years 11 months ago

The time in state is counted by the client software. It can only start counting after an agent changes state. So when you first login to the supervisor, all agents will have an unknown time in state. Only after an agent changes state will it be able to track time for that state.

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Correct Answer
Edward Umansky Tue, 05/11/2010 - 22:22
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The time in state is counted by the client software. It can only start counting after an agent changes state. So when you first login to the supervisor, all agents will have an unknown time in state. Only after an agent changes state will it be able to track time for that state.

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