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Time in state Unkow when agent have calls

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santiago_figueroa
Level 4
Level 4

‎05-11-2010 12:17 PM - edited ‎03-14-2019 05:43 AM

Hello I need to know why when I open CTI Toolkit with my supervisor the Team Real-Time a one agent have in "Time in State" UnKnow.

anyone can help me?

Thanks

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Edward Umansky
Level 4
Level 4

‎05-11-2010 10:22 PM

The time in state is counted by the client software. It can only start counting after an agent changes state. So when you first login to the supervisor, all agents will have an unknown time in state. Only after an agent changes state will it be able to track time for that state.

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Edward Umansky
Level 4
Level 4

‎05-11-2010 10:22 PM

The time in state is counted by the client software. It can only start counting after an agent changes state. So when you first login to the supervisor, all agents will have an unknown time in state. Only after an agent changes state will it be able to track time for that state.

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santiago_figueroa
Level 4
Level 4
In response to Edward Umansky

‎05-12-2010 09:24 AM

Hello ed_umansky , Thanks for you reply, its an excelent answer.

Best Regards.

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