Remote Destination Inbound Calling Showing DN instead of PSTN #

Unanswered Question
May 11th, 2010

Hey guys,

We have SNR set up with Remote Destination Profiles. Everything works fine except for when a user calls *in* to an office DID through the gateway using their cell phone that is configured as a remote destination. The issue is, office phones show this call as coming from that user's internal extension and not from their Cell phone's PSTN number.


                                555-555-5678                              5678

     [Cell Phone]    --------------------------->     [VGW]   ------------->  [Desk Phone] (Caller ID shows from "1234", not "555-555-1234")


I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Jonathan Schulenberg Tue, 05/11/2010 - 18:01

That is working as designed. Mobile Connect is trying to reflect the enterprise user, not the remote destination.


This Discussion