- Bronze, 100 points or more
Hi folks, one interesting requirement I have got from the customer, they want to divert the existing call on ICM to a different IVR System (probably Ericsson made) when customer pressing one particular option. The flow is like it:
Customers calling to UCCE site--->Call at ICM---> pressed a particular CED--->ICM dialing different DN--->Call leg established.
I am using ICM 7.2, CVP 3.1, CCM 4.2, any idea on this?