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CME 7.0(1) and ephone-hunt: no ring on one extension

raziel78kain
Level 2
Level 2

Hello.

We have a CME 7.0(1) with an ephone-hunt configured in this way:

ephone-hunt 1 longest-idle
pilot 999
list 300, 308, 309, 313, 306, 303, 307, 310
final 399
timeout 8, 8, 8, 8, 8, 8, 8, 8
statistics collect
!

The problem is that one of the extensions (308) never rings.

The strange thing is that, if we issue the command "show ephone-hunt 1", we see:


Group 1
    type: longest-idle
    pilot number: 999, peer-tag 20105
    list of numbers:
        300, aux-number A999A0000, # peers 1, logout 0, down 0
            on-hook time stamp 132961644, off-hook agents=0
            peer-tag  dn-tag  rna  login/logout  up/down
             [20104     13     0       login      up  ]
        308, aux-number A999A0001, # peers 1, logout 0, down 0
            on-hook time stamp 132817384, off-hook agents=-1
            peer-tag  dn-tag  rna  login/logout  up/down
             [20106     16     0       login      up  ]
        309, aux-number A999A0002, # peers 1, logout 0, down 0
            on-hook time stamp 132967204, off-hook agents=0
            peer-tag  dn-tag  rna  login/logout  up/down
             [20107     18     0       login      up  ]
        313, aux-number A999A0003, # peers 1, logout 0, down 0
            on-hook time stamp 132961535, off-hook agents=0
            peer-tag  dn-tag  rna  login/logout  up/down
             [20108     20     0       login      up  ]
        306, aux-number A999A0004, # peers 1, logout 0, down 0
            on-hook time stamp 132870090, off-hook agents=0
            peer-tag  dn-tag  rna  login/logout  up/down
             [20109     14     0       login      up  ]
        303, aux-number A999A0005, # peers 1, logout 0, down 0
            on-hook time stamp 132969444, off-hook agents=0
            peer-tag  dn-tag  rna  login/logout  up/down
             [20110     19     0       login      up  ]
        307, aux-number A999A0006, # peers 1, logout 0, down 0
            on-hook time stamp 132934257, off-hook agents=0
            peer-tag  dn-tag  rna  login/logout  up/down
             [20111     17     0       login      up  ]
        310, aux-number A999A0007, # peers 1, logout 0, down 0
            on-hook time stamp 132817384, off-hook agents=0
            peer-tag  dn-tag  rna  login/logout  up/down
             [20112     15     0       login      up  ]
    final number: 399
    preference: 0
    preference (sec): 7
    timeout: 8, 8, 8, 8, 8, 8, 8, 8
    hops: 8
    E.164 register: yes
    auto logout: no
    stat collect: yes
    callqueue display: continuously
    debug: no

What does "off-hook agents=-1" mean?

We have understood the meaning of "off-hook agents=0" and "off-hook agents=1", but with "-1"...?

Could be that the problem? How could we fix that?

Thanks for your help and regards.

2 Replies 2

Did you fix this issue.

Please  help.

thanks

vijay

Dear Vijay,

we have solved the problem.

It seems that, when we configure the ephone-hunt, the phones must be in idle state (no conversation must be in progress) and haven't to be in DND state.

Regards.

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