Auto-Attendant Problem

Answered Question
May 12th, 2010
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Good day all,


I have the following problem.


I am trying to configure the auto-attendant in Call Manager Express 7.0, Cisco Unity 3.1


I have configured the following:



On Cisco Unity:


ccn trigger sip phonenumber 191
application "autoattendant"
enabled
maxsessions 4
end trigger


ccn application autoattendant aa
description "CiscoAutoAttendant"
enabled
maxsessions 4
script "aa.aef"
parameter "dialByExtnAnytime" "false"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "dialByExtnAnytimeInputLength" "4"
parameter "operExtn" "110"
parameter "welcomePrompt" "AAWelcome.wav"
parameter "disconnectAfterMenu" "false"
parameter "dialByFirstName" "true"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "allowExternalTransfers" "false"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "businessSchedule" "systemschedule"
parameter "MaxRetry" "3"
end application


On Call Manager


dial-peer voice 301 voip
destination-pattern 191
session protocol sipv2
session target ipv4:11.0.0.30
dtmf-relay sip-notify
codec g711ulaw
no vad



When I am calling from my ip phone the 191 extension I can hear the "welcome to the automated attendant". Press 0 to call the operator number, or the extension. When I press an extension the phone rings.
But what I want is when somebody calls our company to first hear the auto attendant.
How can I configure the call manager to match the auto-attendant number with the called number?


Thanking you in advance.
Ioanna

Correct Answer by Brandon Buffin about 7 years 2 months ago

Yes, that is correct.


Brandon

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Brandon Buffin Wed, 05/12/2010 - 05:44
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What is your PSTN connection. If POTS coming into an FXO port, you can configure the "connection plar" command under the voice port, such as:


voice-port 0/0/0

connection plar 191


If PRI/SIP, you can use a voice translation rule:


voice translation-rule 1

rule 1 /1234567890/ /191/


voice translation-profile 1

translate called 1


dial-peer voice 1 pots

incoming called-number .

translation-profile incoming 1


Hope this helps.


Brandon

i.margariti Wed, 05/12/2010 - 05:49
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I have the following configuration:


voice translation-rule 800
rule 1 /024000/ /100/
rule 2 /024001/ /101/
rule 3 /024002/ /102/
rule 4 /024004/ /104/
rule 5 /024007/ /107/
rule 6 /024008/ /108/
!
voice translation-rule 900
rule 1 /024010/ /110/
rule 2 /024011/ /111/
rule 3 /024012/ /112/




voice translation-profile profile
translate called 900
!
voice translation-profile profile1
translate called 800
!
voice translation-profile profile2
translate called 700



voice-port 0/2/0
translation-profile incoming profile1
compand-type a-law
cptone GR
bearer-cap Speech
!
voice-port 0/2/1
translation-profile incoming profile
compand-type a-law
cptone GR
bearer-cap Speech
!
voice-port 0/3/0
translation-profile incoming profile2
compand-type a-law
cptone GR
bearer-cap Speech
!



So, how can I change the configuration?

Brandon Buffin Wed, 05/12/2010 - 05:54
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Depending on which voice port the call will come in on and what the called number will be, change the corresponding translation rule. So, if the called number were 024009 coming in on port 0/2/0, you would add the following:


voice translation-rule 800
rule 7 /024009/ /191/


Hope this helps.


Brandon

i.margariti Wed, 05/12/2010 - 06:01
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I would like that when somebody calls the 024000 to hear the auto attendant welcome promt.

If somebody knows the internal number to dial it.


So, I think that I have to change only the following...


voice translation-rule 800
rule 1 /024000/ /191/


And, operator number will be the 100.

parameter "operExtn" "100"


Am I right???

Correct Answer
Brandon Buffin Wed, 05/12/2010 - 06:08
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Yes, that is correct.


Brandon

i.margariti Wed, 05/12/2010 - 06:10
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Thanks!!!!


I made the changes and it is OK!!!!


Thank you!!!!!!

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