I'm having an issue after a call does the following.
Call comes into a script, and caller enters an extension (non-icd).
Call is redirected to extension.
The extension is in a group of extensions that forwards to a route point then to a trigger for a script to handled missed calls.
The script sends the call to a queue.
The agent gets the call from the queue, but their agent hangs in a reserved state with the last prior calls varibles showing.
I'm seeing similar problems anytime a call comes from a script to a non icd extension and returns to a script and is sent to queue.
Does anyone know how to correct this instability from within a script? I've tried delaying the call for longer when see it comes from the forwarding route point, but this does not appear to help. This is annoying since the agent software has to be restarted to begin taking calls again and they have to notice that it has happened.
Call Manager 22.214.171.12400-12
Cisco Application Administration 7.0(1)SR05_Build504
Thanks in advance,