Locale change on 6941 at CUCM 7.1(5) fails

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May 13th, 2010
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I've got a 2-node CUCM cluster running 7.1(5) and some 6941 phone with firmware release 9.0.2. The phones should speak Japanese, German and Dutch by choice.

I've installed those locale-packages:





and those found als "endpoint locale installer" in the 6941 download-section at CCO:

po-locale-ja_JP- (not available as 9.0.1)



I installed all those packages on both servers and rebootet the cluster several times since this installation.

If I change the locale on a phone, the announcements are in the right language, but the phone menus stay english.

The EM-service seems to be in the right language, but if I try it in japanese, there are only small boxes instead of characters- it seems like the symbol set is missing.

If I sniff the phone's traffic using wireshark during the boot, I see that the fil rtl-sccp.jar from the appropriate language-folder is requested and as it looks also delivered. If I download such a file to my PC and unzip it, it contains right-looking resource files.

I've seen FW 9.0.2SR1 on CCO, but found nothing about this issue in the release notes.

Is there anybody with a similar problem who has found a solution?

Best Regards


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camilosanz Thu, 09/30/2010 - 00:42
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Any updates on this case? I'm having same problems here trying to set the user locale in spanish. )-:

Marcel Tempelman Wed, 10/27/2010 - 03:20
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I have the same problem but then on UCME 8.1 with the Dutch language. I've another 8.0 installation with the same issue. A 7931 gets nice dutch softkey options but the 6941 stays in English.



camilosanz Wed, 10/27/2010 - 04:09
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I have opened a TAC with Cisco and here is the response:

-       Unfortunately localization will not be available on CME for 69XX phones until CME 8.6

-       CME 8.6 will be released till March 2011

-       You can contact Cisco after March 2011 for Spanish locale on 69XX phones

So, we will wait until March 2011.



Ales Kunc Mon, 02/21/2011 - 08:46
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Hi everyone,

I've encountered the same issue on CUCM 7.1.5-10000-12

I installed "po-locale-sl_SI-", rebooted CM & TFTP services and nothing happend, phones remain in english language.

I also rebooted both servers, but no luck.

Did enyone get any news on this matter?

Kind regards!



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