IPCCX CSQ queue call limit

Answered Question
May 13th, 2010

Hello, does anybody knows if there is a limit in the number of calls in hold (queued) in a CSQ in Cisco IP Contact Center Express, when there is no agents available to take a call?

Correct Answer by Aaron Harrison about 6 years 9 months ago

Hi


Assuming you haven't applied any extra limitations (max sessions, or via scripting) you are limited by the number of CTI ports you have created in the CTI Port group associated with the trigger that a call arrives on.


So 10 CTI ports = 10 callers in queue (callers don't use a CTI port once they go to an agent).


300 CTI ports = 300 callers


Aaron


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Correct Answer
Aaron Harrison Thu, 05/13/2010 - 13:02

Hi


Assuming you haven't applied any extra limitations (max sessions, or via scripting) you are limited by the number of CTI ports you have created in the CTI Port group associated with the trigger that a call arrives on.


So 10 CTI ports = 10 callers in queue (callers don't use a CTI port once they go to an agent).


300 CTI ports = 300 callers


Aaron


Please rate helpful posts...

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