I have a UC560 with model phones SPA 504G+500S and 501G.
In this situation there are 3 assistants. This assistants have a 504G+500S phone.This assistants with their phones have to monitor the lines of the others users.
The others users have SAP 504G and 501G phones. This users only have 1 directory-number configured in their phones.
I am confused about monitor mode, watch mode and presence service.
I thought that in wacth mode I could see the incoming calls to others users and I could pick up them but I can not do it. Only I can see if a user is busy but I can not see when this user is receiving a incoming call and therefore I can not pick up it.
Could someone tell me how I can monitor the lines (to see if they are busy or not) and also to see if they are receiving incoming calls or not to pick up the call.
Please, Could you send me some example configuration about this?.
Another thing, If I configure "service dss" under telephony-service, transfer is done simply pressing the line button, no need to press transfer before but this transfer is full-consult or it is blind?.