05-13-2010 03:23 PM - edited 03-21-2019 02:33 AM
It looks like someone fat fingered the admin password on one of my phones. I need to restore it to factory default and am looking for the instructions for a SPA962. If I use the instructions from https://www.myciscocommunity.com/post!input.jspa?container=2198&containerType=14 it askes for a password. Is there a way to do this without a password or sending it in for repair?
05-14-2010 10:20 AM
If you happen to know what the profile rule was populated with, the unit would resync to the config server at the scheduled time. If that's the case, you can change the config file in the config server and put a blank password for admin password. Otherwise, your basically stuck without that admin password.
11-15-2010 08:43 AM
Hi,
I have same problem. I have SPA962 locked with admin password. I also do not have any config for this phone nor admin password.
I work with Cisco 79xx phones and on those phones there is option to do factory reset by pressing key sequence. Is there any option like this on SPA series? Maybe any hidden button under the cover? Or any option to push new unlocked firmware to phone?
Thanks for advice in advance.
11-15-2010 09:17 AM
The options you are describing aren't available on these phones. Thank you.
11-17-2010 08:10 AM
Hi,
so now I have good looking useless box, am I right? :-)
I want to be sure that I can dispose it.
Thx
11-23-2010 03:45 PM
Hi Lubomir Rosko,
Yes, you're right. If the device was properly secured and you don't have its password, it'll make a great paperweight. :-)
Seriously though, our products are designed to be secure. However, in the event it was not properly secured, you can try the following:
Best of luck and regards,
Patrick
----------
You only need one reference document for all SPA phone firmware, information, and utilities.
11-23-2010 05:35 PM
L
Steve DiStefano
Technical Solutions Architect - Partner Sales, USA
Cisco Systems
7025 Kit Creek Road
Research Triangle Park
North Carolina, 27709
1.919.392.6219
sdistef@cisco. com
www.cisco.com/smb
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: