We have a UCCX server release 7.0(1)_Build168 and we did some tests with the agent desktop. We got sometimes (not all the time) this message "Resource's Device is Off" when agent tried to change his state to becomes in ready mode. His phone was registered and worked well.
I look in the Cisco Troubleshouting Guide and I have found something but I do not understand the Recommended Action, could somebody give me more details ? How can verify this ?
Agent cannot go Ready after logging in
Symptom : Agent cannot go Ready after logging in.
Error Message : The Cisco Agent Desktop says that the resource's device is off and the agent extension is out of service.
Possible Cause : The agent's ephone does not have a session-server configured.
Recommended Action : Make sure the session server of the agent's ephone is set to the Cisco Unified CCX session server.