Manual removal of Cisco VPN in Windows 7 64-bit

Answered Question
May 14th, 2010


I tried to install the latest 64-bit Cisco VPN client ( under Windows 7 yesterday. In the middle of installation, the machine blue screened; this has left me with an incomplete installation and, more importantly, no uninstall option. I cannot reinstall the client because the installer claims to see a previous installtion and throws error 28000 (need to uninstall previous version before proceding).

Are there instructions on how to manually remove the client from Win7 64-bit?  I have seen the existing manual removal instructions for 3.5+ under XP and 2000, but many of the steps are invalid under Win7.



I have this problem too.
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Correct Answer by Todd Pula about 6 years 8 months ago
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Overall Rating: 5 (2 ratings)
j.herbert Fri, 05/14/2010 - 09:34

That's perfect. The Microsoft Cleanup tool discovered the interrupted installation and performed the rollback. Thank you very much!

david-manson Sat, 05/05/2012 - 08:47

I'm having the same problem, installing 5.0.07 vpn client on win 7 32 bit. I get the 2800 error (it blue screened while installing first time round) and can't uninstall. I've removed registry entries using regedit and also ccleaner, but no joy.

The links above don't work and the MS Fixit app asked for the product string. Can anyone help?

This is pretty urgent!

ajaynano.ajay7@... Tue, 12/20/2016 - 08:38

Hello Guys,

I am facing the same issue and i cannot uninstall the application from programs and feature as its not listed.

when i try to uninstall from cmd HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5FDC06BF-3D3D-4367-8FFB-4FAFCB61972D}

i get specified operation cannot be performed. 

i have downloaded the windows clean up

but not sure which file to delete. as its not getting listed.

any help appreciated.


O19031993 Sat, 01/25/2014 - 06:33

Thank you so much! I had the same problem and it had been spending hours trying to fix it! This helped!


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