Windows 2k Pro
One of our client's agent PCs won't run CAD. Installs okay, but any attempt to execute it just fizzles; double-click the icon, no response, no error on the screen, no errors logged. User has local administration rights, all non-standard apps and anti-virus have been disabled. Local PC support is no help (they claim it's our app, so it's our problem) and I'm trying to avoid getting stuck troubleshooting a PC issue outside the scope of voice work.
In the interim the user has the phone agent service.
Any ideas appreciated.