Forgive me, but I'm no where close to being cisco savvy in anyway, but I need some help. I'm the only IT guy for a company of roughly 100 employees. I have been given the responsibility of administrating the phone and voicemail system. Needless to say, I'm sort of learning as I go. Anyway, when people dial into our 800 number they first choose 1 or 2 for english or spanish. After that selection they can press 1 to enter an extension. Some extensions however are coming up with a message saying you have dialed an invalid extension and then they are forwarded to the operator. I know those extensions exist, so I'm guessing I'm missing some rather obvious setting. We have Cisco Unity 4.0 Build 4.0(4). I'm not sure if any other info is needed but I'd be glad to provide it. Thanks in advance.