05-15-2010 05:29 AM - edited 03-15-2019 10:46 PM
Hi All, Installing a new cucme version 8 and got the following issues-
despite copying the phone firmware files to flash and defining the phone loads, I get an error message on the phone when they try to upgrade - config below:-
tftp-server flash:ATA030203sccp051201a.zup
tftp-server flash:DistinctiveRingList.xml
tftp-server flash:RingList.xml
tftp-server flash:SCCP11.8-5-3S.loads
tftp-server flash:SCCP42.8-5-3S.loads
tftp-server flash:P00308000500.loads
tftp-server flash:apps11.8-5-3TH1-6.sbn
tftp-server flash:dsp11.8-5-3TH1-6.sbn
tftp-server flash:dsp42.8-5-3TH1-6.sbn
tftp-server flash:apps42.8-5-3TH1-6.sbn
telephony-service
no auto-reg-ephone
max-ephones 265
max-dn 600
ip source-address 10.96.88.2 port 2000
service dnis overlay
service dnis dir-lookup
timeouts interdigit 6
system message QWERTY
url services http://10.96.88.3/voiceview/common/login.do
url authentication http://10.96.88.2/CCMCIP/authenticate.asp
cnf-file perphone
load 7915-12 B015-1-0-3.sbn
load 7915-24 B015-1-0-3.sbn
load 7911 SCCP11.8-5-3S.loads
load 7942 SCCP42.8-5-3S.loads
load 7962 SCCP42.8-5-3S.loads
load ata ATA030203sccp051201a.zup
time-zone 21
time-format 24
date-format dd-mm-yy
voicemail 4999
max-conferences 8 gain -6
moh music-on-hold.au
web admin system name YYYYYYYY password XXXXXXXXXX
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern .T
secondary-dialtone 9
create cnf-files version-stamp Jan 01 2002 00:00:00
also, customer is wanting to change the IP address of the callmanager and unity express. Will I have to re-run the install script - no telephony-service then telephone-service or can I just change the Ip address in the ios config and dhcp server?
Thanks
05-15-2010 06:22 AM
Check "debug tftp events" with "term mon".
Just edito configuration to make changes.
05-15-2010 08:41 AM
is the error you get on the phones an authentication error??
I've seen in CallManager when upgrading phone loads, that there's versions you can't bring directly to the latest version. you'd have to upgrade to an interim version and then upgrade to the latest from that.
As for changing the IP, I'm pretty sure it's straight forward. You would need to change a few things though:
router ip
dhcp scope
option 150 ip
service engine ip's for CUE
cue voip dial-peer (and anything else referencing the router ip)
the ip source ip in telephony service
CUE integration settings for CME (in CUE GUI)
There may be more but I can't see it being a problem.
Hope that helps
Neil
05-15-2010 08:59 AM
No - the error is on the phone - I get "error" when it tries to download the 1st firmware file and then a further error such as - can't find file SCCP42.8-5-3S but it is refernced in the tftp-server line and is definitely in the flash.
Thanks
05-15-2010 09:07 AM
You do not need tftp-server commands (some phone types are an exception). Also check "show telephony-service tftp-bindings".
05-15-2010 09:09 AM
Oh thought I had with the tftp-server flash:XXXXXXX command followed by the load 7942 flash:SCCP42.8-5-3S
05-15-2010 09:13 AM
No, use the .loads extension in load command.
05-15-2010 09:16 AM
Hmmm I have :-
load 7915-12 B015-1-0-3.sbn
load 7915-24 B015-1-0-3.sbn
load 7911 SCCP11.8-5-3S.loads
load 7942 SCCP42.8-5-3S.loads
load 7962 SCCP42.8-5-3S.loads
as per 1st posting
05-15-2010 09:36 AM
Hi Paul,
TFTP - Auth Fail shows on phones (they must be @ 8.5(2) before moving
to the 8.5(3) you have loaded)
Firmware Upgrade Issues for SCCP
Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(3) or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(3) or later.
Hope this helps!
Rob
05-15-2010 10:45 AM
actually, on second inspection, you don't use the .loads file extension under telephony service. just the file name without the extension
try that
05-15-2010 11:06 AM
actually, on second inspection, you don't use the .loads file
extension under telephony service. just the file name without the
extension
Incorrect. Do not think people here talks without knowing
On that note, +5 to my friend Rob.
Router(config-telephony)#
In Cisco Unified CME 7.0(1) and later versions:
•When specifying the load command for phone firmware versions later than version 8-2-2 for all phone types, If you use the file suffix in the filename, the tftp-server bindings are automatically added for all the files forwarded for that load. For example:
Router(config-telephony)# load 7941 SCCP41.8-3-3S.loads
•The load command is enhanced to automatically create TFTP bindings for phone firmware files if the cnf-location command is configured with the flash or slot0 argument. You are no longer required to configure the tftp-server command to create TFTP bindings only if the location of the cnf files is router flash or slot 0 memory. If the cnf-location command is configured for something other than flash or slot 0, such as a TFTP server (url) or system memory (system:its/), you still must configure the tftp-server command to create TFTP bindings for phone firmware files. Use the complete filename, including the file suffix, when you configure the tftp-server command for phone firmware versions later than version 8-2-2 for all phone types.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_l1ht.html#wp1040922
05-15-2010 11:19 AM
Nice post p.bevilacqua.
You'll find people here talk to help - wrong or right. Let me just point out to you know why you are not right (but not wrong) in this case and your post is so way out of order:
The original post shows the tftp-server commands are already in place, so the .loads suffix is not required in this case.
Second, you'll find that your friend Rob's post was a follow on from my original post with more detail which I couldn't remember off hand.
Posts with that attitude are not helpful for anyone on these forums - Hall of Fame or not.
05-15-2010 11:32 AM
What attitude? I put a smiley in there to show I'm taking things lightly.
Now for the details of this conversation, at one point the OP posted:
Oh thought I had with the tftp-server flash:XXXXXXX command followed by the load 7942 flash:SCCP42.8-5-3
That made me oversight the fact that .loads extension was specified in the first post.
Then, I was simply correcting your statement that load filename has to be used without extension, as that is not the case anymore.
And, I like to clean up all the tftp-server statments to produce the most compact configuration possible. I know that not anybody cares, but I do.
There is really no personal feelings attached to all that.
05-15-2010 11:43 AM
Maybe it's my browser but it looked like a smug wink to me .
Nothing taken personally!
Anyway, hopefully one of the replies helps resolve the problem.
05-15-2010 12:58 PM
Thanks everyone some great suggestions there.
I never knew it was so emotional on this forum.
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